Frequently Asked Questions

SHIPPING AND DELIVERY:

How long does it take to deliver my order?

Most orders arrive within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which an SMS/Email notification will be sent, once your order is shipped.

Delivery Charges

Delivery charge of INR 99 will be levied on orders worth INR 599 and below. Delivery charges are not refundable in case of such orders.

Do you deliver outside India?

Yes, We ship worldwide but international shipping charges are additional as per country.

What happens when no one is available to accept the shipment?

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier service will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre. In case of a prepaid order, a refund will be generated as credits into your website account. These credits can be used for future transactions on CHITI.in. Please check CREDITS section in FAQs for more details.

ORDERS AND TRACKING:

You can check the status of your order via the Tracking link shared with you via SMS. Upon clicking, you will be asked to provide your Order No. or AWB No. You can then view your order history and track your current order/s in real time.

Please Note: The tracking link is activated post 24 hours of the order being received.

Do you split shipments?

Sometimes, we ship orders in multiple parts, so we can get you each part faster, therefore, one of the shipments may arrive in advance of another.

Order Delayed - Should I wait or cancel my order?

We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at help@chiti.in with your tracking number, so we can assist you with the same.

Can CHITI cancel my order?

Occasionally we may have to cancel an order if:

• The product is out of stock or discontinued
• The item is damaged in transit

In case this is a pre-paid order, we will refund the amount to your payment source account

Can I return damaged items?

If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival (Do not accept the order) and notify our Customer Care team by emailing chitilifestyle@gmail.com

PAYMENTS:

Can I pay on delivery?

Pay on Delivery is available as a payment option in most of the pin codes we deliver to. You can choose to pay via cash, or through a UPI, Net banking, Wallet or Debit/Credit Cards.

Can online payment methods do you accept?

We support all major domestic and international credit cards, debit cards, wallets and banks for net banking.

RETURNS, REFUNDS AND CANCELLATIONS:

How to cancel my order?

To cancel an order reach us through mail or call to process your cancellation.

Email: chitilifestyle@gmail.com

contact: +917617004141

If the order has already been shipped from our fulfilment centre, then you can refuse to accept the delivery and send it back with the courier partner. A refund will be generated, after the product is received at our fulfilment centre

How to return my order?

 

A request for return can only be raised post 24 hours of receipt of product. All returns requests must be received within 14 days of delivery. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.

To return an order reach us through mail or call to process your cancellation.

Email: help@chiti.in

contact: +917617004141

What is your return policy?

Most items are eligible for returns and refunds. All refundable items should be unused, intact and in their original packaging (labels, tags, boxes).

The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfilment centre.

Can I return sale items?

If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

How can I return 'Cash on Delivery' purchase?

If you had opted for pay on delivery at the time of purchase, you have the option to receive your refund via an account refund via a link.

• Account Refund- To receive an account refund, a link will be sent to your registered email address and mobile number, along with an OTP verification code post receipt of returned items at our fulfilment centre. Click on the link to add your bank account details to initiate a refund.
• CHITI Credits- refund will be generated as a 'promo code'. It takes 2-3 working days for generation of promo code after receipt of returned merchandise in our fulfilment centre. This promo code will be mailed/texted and you can use this at the time of check out and the same amount will be reduced from you current purchase. 

Please Note: Refunds are not processed on bank holidays, Sundays and non-working alternate Saturdays.

How can I cancel a prepaid order?

To cancel an order reach us through mail or call to process your cancellation.

Email: help@chiti.in

contact: +917617004141

If the order has already been shipped from our fulfilment centre, then you can refuse to accept the delivery and send it back with the courier partner. A refund will be generated, after the product is received at our fulfilment centre

FAIR USAGE POLICY: