Shipping policy

Most orders arrive within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which an SMS/Email notification will be sent, once your order is shipped.

Delivery charge of INR 99 will be levied on orders worth INR 699 and below. Delivery charges are not refundable in case of such orders.

We ship worldwide and accept most international credit cards. Delivery charges may vary for different countries.

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier service will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre. In case of a prepaid order, a refund will be generated .

You can check the status of your order via the Tracking link shared with you via SMS, you will be asked to provide your Order No. or AWB No. You can then view your order history and track your current order/s in real time.

If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival and notify our Customer Care team by emailing help@chiti.in